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https://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/50412Registro completo de metadatos
| Campo DC | Valor | Lengua/Idioma |
|---|---|---|
| dc.creator | Flora María Díaz-Pérez | - |
| dc.creator | Marysela Coromoto Morillo-Moreno | - |
| dc.creator | María Yolanda Bethencourt-Cejas | - |
| dc.date | 2011 | - |
| dc.date.accessioned | 2022-03-17T18:04:54Z | - |
| dc.date.available | 2022-03-17T18:04:54Z | - |
| dc.identifier | http://www.redalyc.org/articulo.oa?id=63122680002 | - |
| dc.identifier.uri | http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/50412 | - |
| dc.description | The present research focuses on service quality in tourism accommodation, measured using a combination of the Servqual model, which measures quality from the user's/turist¿s perspective, and the 5-gaps model, in an attempt to account for the discrepancy between client expectations and perceptions. The measurement allows us to infer a service quality shortfall given that expectations exceed perceptions. A quality shortfall was noted in both seasons. Moreover, differences in average Servqual scores were found to exist only among the user groups defined by their level of education and earnings. | - |
| dc.format | application/pdf | - |
| dc.language | en | - |
| dc.publisher | Centro de Investigaciones Comerciales e Iniciativas Académicas | - |
| dc.relation | http://www.redalyc.org/revista.oa?id=631 | - |
| dc.rights | Forum Empresarial | - |
| dc.source | Forum Empresarial (Puerto Rico) Num.1 Vol.16 | - |
| dc.subject | Administración y Contabilidad | - |
| dc.subject | Service quality | - |
| dc.subject | tourism | - |
| dc.subject | Servqual model | - |
| dc.subject | five gaps model | - |
| dc.title | The User Gap (Perceptions-Expectations) in Tourism Accommodation Services in Mérida State, Venezuela | - |
| dc.type | artículo científico | - |
| Aparece en las colecciones: | Facultad de Administración de Empresas (AACSB Accredited) - EGAE - Cosecha | |
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